At Martin Metalwork LLC, we stand behind the quality of our products and strive to ensure that our customers are completely satisfied with their purchases. However, we do have a few restrictions on returns to keep in mind:
Returns are only accepted within 30 days of the original purchase date.
Returns are only accepted for items with a manufacturing defect. We understand that sometimes things don't work out as planned, but we cannot accept returns due to a change of heart or circumstances beyond our control.
The customer is responsible for paying all shipping costs associated with returning the item.
Custom items are not eligible for returns. A custom item is any product that has been modified or customized in any way at the request of the customer, including but not limited to:
- Products with personalized engravings or inscriptions
- Products with custom dimensions or specifications
- Products with custom finishes or colors
If you believe you have received a defective item, please contact us immediately at email@example.com to request a return. We will review the issue and, if deemed a manufacturing defect, we will issue a full refund or replacement product at our discretion.
Thank you for choosing Martin Metalwork LLC for your metal fabrication needs.